- This Week’s Specials
- Fresh Solutions
- More Rewards
- Made to Order
- Online Shopping
The services on this Website are only available for use by Canadian residents having a Canadian mailing address and OFG only delivers orders to, and arranges for customer pick-up from, those geographic areas and stores specified on this Website from time to time.
PLEASE READ THESE TERMS CAREFULLY
OFG provides you access and use of this Website subject to your compliance with these Terms. By accessing and using this Website, you agree that you have read, understood and accepted these Terms and agree to be bound by them. If you do not agree to be bound by these Terms and applicable law each time you use this Website or you do not have the authority to agree to or accept these terms, you may not use this Website.
You may not modify, copy, distribute, transmit, display, perform, produce, reproduce, publish, license, create derivative works from, transfer or sell any text, graphics, images, media, information, software, products or services obtained from this Website. You shall use your best efforts to stop any such copying or distribution immediately after such use becomes known to you and you must promptly notify OFG thereof.
All Website design, text, graphics, interfaces and selection arrangements thereof are copyrighted by OFG. All rights reserved. Permission is granted to electronically copy and to print hard copy portions of this Website, including these Terms, for the sole purpose of personal and non-commercial future reference. Any other use of materials on this Website, including production or reproduction for purposes other than those stated above, modification, distribution, or republication, without the prior written consent by OFG is strictly prohibited. You agree that OFG and its affiliates and suppliers retain all proprietary right, title and interest including copyright, in the materials, including but not limited to text, images, graphics and other multimedia data on this Website.
As a condition of your use of this Website, you warrant to OFG that you will not use this Website for any purpose that is unlawful or prohibited by these terms, conditions and notices. You may not use this Website in any manner which could damage, disable, overburden or impair this Website or interfere with any other party’s use and/or enjoyment of this Website. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through this Website. To place an order by using this Website you must be a More Rewards member.
Certain services and related features, such as access to this Website and personalization may require registration. You agree to provide accurate and current information as required by the relevant registration process, and to update the information as necessary in a timely way to ensure that it is kept accurate and complete. During registration you will be asked to choose a unique login username and password. You agree to be responsible for:
Customers are liable for all orders placed under their personal login username. OFG shall not be responsible or liable in any way for any loss or damage arising from your failure to comply with these responsibilities.
This Website is designed for and intended for use by adults. If you are under the age of majority in the jurisdiction where you reside, you may use this Website only with involvement of a parent or guardian. If you are a parent or legal guardian, you must monitor and supervise the use of this Website by children, minors and others under your care or with access to computers and/or other electronic devices used to access this Website. You agree to be responsible for their use of this Website, whether or not such use is in conjunction with your personal account login.
Additionally, you are fully responsible for:
This Website uses two types of “cookies”: a “session cookie” and a second which allows us to “set” a cookie. A session cookie resides in memory and persists only as long as the browser is open. This cookie holds only the information that is uniquely generated when you log on to the Website and persists only as long as your browser is open. Upon your departure from this Website and closure of your browser, the information in the session cookie is removed from memory. This Website will also set a temporary cookie to remember your first name so that your subsequent visits are personalized, but you will still be required to enter your username and password each visit in order to access your account. In order for certain Website features to function, you must enable the session cookies setting on your browser.
OFG uses re-marketing with Google Analytics to advertise online. Third-party vendors, including Google, may show OFG advertisements on sites across the Internet. OFG and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize, and serve advertisements based on someone’s past visits to this Website. OFG use data from Google’s Interest-based advertising (such as age, gender, and interests) with Google Analytics to identify trends and to better serve the needs of OFG business and customers. No information that identifies you as an individual is collected by OFG through Google Analytics, and you will not be directly contacted by OFG based on your visit to this Website without your prior consent. You can opt-out of Google Analytics for Display Advertising, customize Google Display Network advertisements and customize the information that Google tracks by visiting their currently available opt-outs for the web at: http://www.google.com/settings/ads.
The information, software, products and services included in or available through this Website may include inaccuracies or typographical errors. Changes are periodically incorporated to the information on the Website. OFG may make improvements and/or changes in this Website at any time. You hereby acknowledge that any reliance upon any materials, information, and advice shall be at your sole risk. OFG reserves the right in its sole discretion and without any obligation, to make changes to, improvements to, or correct any errors or admissions in any portion of the service, products, materials or information provided on this Website. Advice received via the Website should not be relied upon for any personal, nutritional, medical, business, technical, legal or financial decisions. You should consult an appropriate professional for specific advice tailored to your specific situation.
OFG reserves the right in its sole discretion to terminate your access to any or all of OFG’s Website and the related services or any portion thereof at any time without any notice. OFG may, at its absolute discretion, suspend or terminate the ability of any customer to purchase products through this Website for any reason whatsoever.
OFG reserves the right to change, amend, alter, enhance or remove any and all parts, information provided to or gathered by OFG, in order to abide by, or conform to, or comply with governmental, court and law enforcement requests or requirements relating to any aspect, including your use, of this Website.
Product descriptions, representations, warranties, guarantees and performance claims are provided by OFG vendors and are not independently verified by OFG. The accuracy of such representations is the sole responsibility of the vendors. While this Website attempts to be accurate in its product descriptions OFG does not represent or warrant that product descriptions or other content on this Website is accurate, complete, reliable, current, or error-free.
Certain goods offered on this Website may have warranties that apply to them if noted on the applicable product page of this Website. These warranties are provided by the manufacturer of these products and not by OFG. To the maximum extent permitted by applicable laws, OFG disclaims all warranties and conditions of any kind, whether legal, express or implied (including warranties and conditions of merchantable quality, merchantability, quality or fitness for a particular purpose and non-infringement), relating to this Website or any content, information or goods accessed, offered, purchased or sold through this Website or their use, suitability or availability or any transaction conducted on this Website, whether arising from statute, course of dealing, usage of trade or otherwise. OFG makes no representations or warranties and provides no representations or warranties in connection with this Website or any content, information or goods accessed or offered through this Website or their use.
2.1. Ordering Process
All advertisements on this Website are invitations to purchase and not offers to sell. OFG reserves the right, at its sole discretion, to accept or reject the order once you have completed and placed your order.
You will receive online confirmation that your order has been received by OFG after you place your order on this Website. This online confirmation that your order has been received by OFG does not constitute acceptance of your order. Rather, the confirmation of acceptance, rejection or cancellation of your order will be delivered via an automatic e-mail to the e-mail address associated with your account.
2.2. Rejection or Cancellation of Orders
There may be certain orders that OFG must reject before acceptance or cancel after acceptance. OFG reserves the right at any time after receipt of your order to accept or reject your order for any reason and OFG will contact you at the e-mail address provided in the order form of its decision to accept or reject your order. In the event that OFG rejects your order, OFG will have no obligation to fulfill your order and you will have no obligation to pay OFG for the order. OFG also reserves the right, at its sole discretion, to cancel any order after acceptance for any reason. Some situations that may result in your order being rejected or cancelled include, without limitation:
OFG may also require additional verifications or information from you before accepting any order. OFG will contact you if all or any portion of your order is rejected after your order has been placed but before it is accepted by OFG or if additional information is required to accept your order.
2.3. Availability and Limitation of Products
The purchase of products on this Website is subject to availability. In the event that OFG advises you that any products are no longer available, OFG will have no obligation to provide such products and you will have no obligation to pay OFG for such products.
If OFG changes its price between the time you place your order and when your item is available for pick-up or delivery, you will be charged the price in effect at the time your order is processed.(Please note that ofg’s advertised prices are in effect Friday to Thursday of the next week. Example: If you order an item on Wednesday and pick it up or it is delivered on Friday, the price charged on friday may be different than the price at the time the order was placed). Taxes will apply as of the date of pick-up or delivery.
By confirming your purchase at the end of the check-out process, you agree to pay OFG the amount set out as the ORDER TOTAL in the Confirm Order and Shipping Address section of the checkout process, subject to adjustment as described in these Terms (the “Purchase Price”). At the time of your order the Order Total will exclude items sold by weight, which amounts will be added to the Order Total when the order is completed. The ORDER TOTAL is quoted in Canadian dollars and includes delivery fees (if applicable), and an estimate of all applicable taxes The Purchase Price will be charged by OFG in Canadian dollars to your selected credit card.
In the event that an item is listed at an incorrect price due to an error in pricing, OFG will have the right, at OFG’s sole discretion, to reject or cancel any orders placed for that item. In the event that an item is mispriced, OFG may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation.
For your convenience, this Website lists products that are carried in stores. Please note that products available for online purchase on this Website will be priced the same as those available at OFG stores. OFG stores will honor prices offered on this Website, unless the prices on this Website are incorrect as set out above, in which event OFG reserves the right to decline to sell that item to you in the store at the price indicated on this Website.
2.5. Quantity Limits and Dealer Sales
OFG reserves the right, at its sole discretion, to not to sell or to limit the quantity of items ordered per person, per household or per transaction. These restrictions may be applicable to orders placed by the same account, the same credit card, and also to orders that use the same billing and/or shipping address. OFG will provide notification to you should such limits be applied at the time of the order or upon delivery. OFG also reserves the right, at its sole discretion, to prohibit orders by dealers or resellers. Unless otherwise agreed, customers may not order products online for resale. For purposes of these Terms, reselling is defined as purchasing or intending to purchase any product(s) from this Website for the purpose of engaging in a commercial sale of that same product(s) to a third party. Any funds remitted by you for a cancelled order will be fully refunded in the same form as paid.
2.6. Method of Payment
You may pay for your purchase using VISA, MasterCard or American Express and you authorize OFG to charge the applicable card for the Purchase Price. You represent and warrant that you are the cardholder of the applicable card. Your credit card will be charged when OFG finalizes your order prior to pick-up or delivery. If your card is declined by your credit card provider, the OFG Customer Service team will contact you to discuss alternative payment arrangements. Additional fees may be incurred if payment is declined and alternative payment arrangements are required. If your card is rejected by the card issuer and alternate payment arrangements are unsuccessful, your order will not be prepared for pick-up or delivery. OFG will have no obligation to fulfill your order and you will be advised by email that your order will not be filled.
All billing and registration information provided by you to OFG must be truthful and accurate. Providing any untruthful or inaccurate information constitutes a breach of these Terms and may give rise to legal recourse against you.
You are solely responsible for the unauthorized use of your credit card and for unauthorized charges made on your cards, although major bank credit cards may cover you for unauthorized charges and they may charge you a deductible. It is recommended that you check with the institution that issued your card to find out exactly what your liability is.
2.7. Pick-Up or Delivery
Your order can be picked up in store or delivered to an address specified by you. (For both pick-up and delivery) Credit card and identity verification by means of valid government issued picture identification will be required. If your order will be picked up by a third party, you must authorize us to release your purchase to the third part and such third party will be required to show valid government issued picture identification. Orders in excess of $300 must be picked up by, or delivered to, the holder of the credit card. In the event that credit card or identity verification is not possible, OFG retains the right to cancel the order.
2.8. VQA Wine Sales
License # 302890
License # 302885
License # 302879
License # 302967
All wine sales are final, whether bought in-store or online.
The individual making and receiving wine purchases must be over 19 years of age. Two pieces of valid government issued identification (one must be picture identification) are required upon pick-up or delivery of wine.
You are responsible for the security of your account and password. OFG shall not be liable to you or any other person for any damages or expenses arising out of or relating to any unauthorized use of your account or password.
2.11. Changes to the Terms
The Terms applicable to your order are the Terms in effect on the date that you place your order, as made available to you when you complete the check-out process. OFG may modify these Terms from time to time in accordance with applicable laws. Any such modification will apply to any order placed after the effective date of the modification. Therefore, each time you place an order with OFG you represent that you have accessed, read and accepted the Terms applicable to and governing that order.
2.12. Terms Applicable to Specific Products or Services
Certain products sold by OFG are subject to environmental handling, recycling, or disposal fees. These fees vary by product and by province. The fees are collected and remitted by OFG to environmental management programs implemented in various provinces, and are used to cover costs of recycling, collection, handling, transportation and disposal of products. For more information on individual programs, please visit the website of the environmental management program(s) or government agencies in your area.
2.13. Order History
This Website will generally display a customer’s order history for the preceding three (3) month period. This Website will allow a customer to select a different option for length of time his/her order history is displayed. The maximum order history that can be displayed is two (2) years.
2.14 Edmonton Specific Offer
Advertised offers of a 15% discount or 25X bonus More Rewards points are only available for in-store purchases at participating Edmonton area stores, while such offers are valid. These discount and bonus More Rewards point offers are not applicable to online shopping purchases.
3.1. Limitations of Liability
To the maximum extent permitted by applicable law, in no event shall OFG, its partners, employees, affiliates or suppliers be liable for any direct, indirect, incidental, special, exemplary, punitive or consequential damages of any nature (including damages for personal injury, death, damage to property, loss of use, data or profits) to you including for damages arising in connection with or relating in any manner whatsoever to:
whether based on contract, tort, negligence, strict liability, or otherwise, even if OFG or any of its affiliates or suppliers have been advised of the possibility of damages.
If the above exclusion or any portion thereof is found to be invalid or unenforceable for any reason, then the aggregate liability of OFG for damages of any nature suffered by you shall in no event exceed the Purchase Price of your transaction.
The above exclusion and limitation of liability shall apply whether or not a claim is in contract, tort (including negligence and product liability), strict liability, restitution, breach of statute or any other theory of law and even if OFG had been advised or had reasons to know of the possibility of such damages.
In this paragraph 3.1, reference to “OFG” means OFG and its affiliates and their respective officers, directors, employees, contractors and agents.
Certain jurisdictions do not allow the exclusions of damages as provided above. If these laws apply to you, some of the exclusions referred to above may not apply to you. This paragraph 3.1 shall apply to you to the maximum extent permitted by applicable laws.
3.2. Disclaimer of Liability
The information, services, transactions, products and materials contained in or made available through this Website, including, without limitation, text, graphics and links, are provided on an “as is” basis with no warranty. To the maximum extent permitted by law, OFG disclaims all representations and warranties, express or implied, with respect to such information, services, products and materials, including but not limited to warranties of merchantability, fitness for a particular purpose, quality, quantity, title, non-infringement, freedom from computer virus and implied warranties arising from a course of dealing or course of performance. In addition, OFG does not represent or warrant that the information accessible via this Website is accurate, complete and current. Price and availability information is subject to change without notice.
This Website may obtain items, photographs, nutritional information and ingredients from suppliers. This sometimes includes taking the information directly from the items. OFG do not investigate to determine if the information in regards to any item is accurate, nor does OFG provide assurance that all data entry was done without error. If manufacturers or suppliers change ingredients or nutritional information, OFG cannot assure you that the information will be updated. Accordingly, the information displayed in this Website is not guaranteed to be 100% accurate and the actual physical items should be considered the authoritative source.
OFG does not test or check any recipes, ingredients etc. provided by other users of this Website for quality, quantity, ingredients, materials, temperatures or times. You hereby agree that any use by you, of any information from this Website is solely at your risk.
OFG makes no claim or representation regarding, and accepts no responsibility for, the quality, content, nature or reliability of web sites accessible by hyperlink from this Website, or web sites linking to this Website. You agree that OFG is not liable for any damages of any kind for any reason arising out of, or related to, the use of any other website as a result of following links or hyperlinks from, or through, this Website.
3.3. Governing Law
This Website originates in Canada. To the maximum extent permitted by law, these Terms are governed by the laws of the Province of British Columbia, Canada and you hereby irrevocably consent to the exclusive jurisdiction and venue of the courts of the Province of British Columbia in all disputes arising out of or relating to the use of, this Website or transactions concluded hereunder. Use of this Website is unauthorized in any jurisdiction that does not give effect to all provisions of these Terms including, without limitation, this paragraph.
You agree that no joint venture, partnership, employment or agency relationship exists or is created between you and OFG as a result of these Terms and/or use of, or transactions concluded through this Website. A printed version of these Terms and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to these Terms to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.
You expressly acknowledge that:
All representations, terms, warranties, guarantees, or conditions whether express or implied by statute, common law or custom of the trade or otherwise, including, but not limited to, implied warranties, guarantees or conditions or merchantability and/or fitness for a particular purpose, tolerance to any conditions or similarity to sample are excluded and expressly negated to the fullest extent permitted by law.
3.5. Force Majeure
OFG shall not be liable to you or any other party claiming through you in respect of anything which, apart from this provision may constitute a breach of these terms and conditions arising by reasons of force majeure, namely, circumstances beyond the control of OFG which prevents or limits OFG from its obligations pursuant to this agreement. Circumstances which constitute force majeure shall include (but are not limited to) acts of god, fire, flood, earthquake, explosion, sabotage, accident, embargo, strikes or other labour disputes, riot, civil commotion, computer virus, breakdown of equipment, and failure of electrical supply or telecommunications links.
You shall indemnify and hold harmless OFG, its affiliates and suppliers against any claim, damages, loss, liability or expense, including attorney’s fees, arising out of your use of this Website, its content or the unauthorized use of your account or password, in any way contrary to these Terms, or contrary to any applicable law. When paying by credit card, you agree to indemnify OFG against any default by your credit card company to make payment to OFG in full.
(i) you and your heir, executor, administrator and other legal representatives; and
(ii) OFG, its general partner and their successors and assigns.
P.O. Box 7200
Last updated: October 19, 2016 (3437)